Lincoln
Jones

Running enterprise program and project delivery consulting alongside three ventures I architected and built solo: Kaixos, an AI coaching intelligence platform with a proprietary chatbot and a scoring model that sharpens with usage; That Hail Guy, a proprietary AI system and referral network for auto hail-damage repair that cut average claim-to-repair time from 10–12 days to 6; and Forgiven Supply Co., a DTC apparel brand profitable on zero fixed overhead. Also run Automatic Monday, a done-for-you AI lead response tool for home service contractors, and a small brand & creative practice.

Embedded in Operations and Digital Data division during SAP/S4HANA enterprise integration. Built executive dashboards used by senior leadership to monitor performance risks and resource allocation in real time.

Led agile transformation for a federal contractor operating across 13 states. Co-developed a custom framework and trained 200+ engineers and executives across four cohorts. Conducted 65+ executive interviews and focus group sessions.

Led operations for a $15M+ ARR enterprise portfolio across three A1 accounts — USI, PCF, and Leavitt Group. Standardized dashboards and delivery controls across 29 SaaS applications to reduce delivery risk and improve portfolio health transparency.

Managed five BI portfolio managers across high-volume project intake. Delivered 10+ Agile projects and led three full-lifecycle initiatives from kickoff through scope, forecasting, and risk resolution with on-time delivery.

Consolidated performance reporting across 96 enterprise initiatives, improving prioritization clarity and capital allocation decisions across 53 divisions. Partnered with leadership to align roadmaps and resource planning with strategic objectives.

Managed a $10M+ B2B client portfolio across the western US, partnering with IT and operations on communications and network solutions tied to business goals. Ranked top in division for sales performance and client retention.

Grew new business accounts 27% year-over-year leading a 7-person team across sales, support, and onboarding. Built and ran a quarterly training program for 700+ employees across six stores, raising NPS scores across the board.